Parking

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Parking restrictions

Parking restriction 'P' signs | Pay and display machines | Parking officers

Parking restriction 'P' signs

Parking restrictions for all blue and white signs (eg 'P5', 'P10' etc) indicate the length of parking time allowed in a certain area, for example, P30 means you can park there for up to 30 minutes.

Parking restrictions apply between the days and hours stated on the sign, for example, Monday to Saturday, 8am to 6pm. The signs should be carefully read to determine the times and hours of operation applicable.

If there are no days or hours of application stated on these signs, these signs automatically apply Monday to Sunday, 8am to 6pm. These restrictions don't usually apply on public holidays, unless otherwise stated on the sign.

Pay and display machines

Use of pay and display machines | Parking when pay and display machine is broken | Requesting a refund | Hours of operation

Use of pay and display machines

If you are parked in a pay and display area, you must pay for parking time during the pay and display's hours of operation

You can not return to continually purchase receipts. You must move your vehicle after the maximum authorised time even if the pay and display is faulty.

If the maximum time allowed (shown on the pay and display exterior) is exceeded, an infringement notice may be issued.

Always check signage in the area you are parked, and the details on the pay and display machine so that you are aware of any restrictions that apply.

Motorcycles in pay and display areas

If you park your motorcycle in a pay and display area, you will still need to buy a receipt for the time the vehicle is parked and the vehicle must be removed after that time has finished. Free parking is available in all Auckland City Council parking buildings for motorcycles.

Parking when the pay and display machine is broken

If a pay and display machine is faulty:

where a receipt is needed to park (eg pay and display areas), you need to find an alternative machine to get a parking receipt from - or move your vehicle to a different parking space with a functioning machine
you can park in the space up to the maximum time allowed only, you must move your vehicle after this time even if the pay and display machine is faulty or you pay an additional parking fee.
parking without a valid receipt can incur an infringement fine.

To report a faulty pay and display machine please contact us with the following details:

your name
contact phone number or email address
location of the pay and display machine
what the nature of the problem is
the pay and display machine number, which is located on the bottom left corner of the front panel.

Requesting a refund

Requests for refunds from defective pay and display machine must be made in writing (and signed). Please include the following information:

date and time of incident
date and time the broken pay and display machine was reported to Auckland City
pay and display machine number
refund amount requested
receipt (if one was purchased from another meter).

Send your letter to Parking Services, Auckland City.

Note: As these requests require a signature, we are unable to accept them via email at the present time.

Hours of operation

Area	Hours of operation Note: A few are different and are detailed on the facia of the machine
Parking buildings	Operate during all operational hours of the parking building
Open air car parks	Operate 24 hours, 7 days a week
Central business district (CBD)	Operate from 8.00am - 6.00pm, 7 days a week (including weekends and public holidays)
Throughout Auckland City	Mostly operate from 8.00am to 6.00pm Monday - Saturday (excluding public holidays) unless otherwise stated on the facia of the machine

Parking officers

The role of parking officers | Operating hours for parking officers | Complaints

The role of parking officers

Parking officers are authorised to:

issue stationary vehicle infringement notices for non compliant parking and some traffic safety issues
issue infringement notices to vehicles driving in bus lanes during hours of operation
manage road safety and traffic issues around special events
request your details eg name and address
move or arrange to move your vehicle to any place where it doesn't constitute a traffic hazard
direct you to move your vehicle.

Operating hours for parking officers

Auckland City parking officers operate 24 hours, seven days a week.

Auckland City provides a call out service for blocked vehicle entrances. Call us to request this service.

Complaints

All complaints about the behaviour of parking officers are regarded as serious issues. Each incident is fully investigated. All complaints must be made in writing and addressed to Manager Parking Services, Traffic and Roading Services, Auckland City.

A formal reply will be sent for all written complaints received.